I am currently recruiting for an IT Monitoring Manager to join an innovative, leading Managed Service Provider out of their modern offices in the Warrington area. Paying a competitive salary up to £33000, this is a fantastic opportunity to join this fast growing company, as they invest heavily across the business to achieve their goal of becoming the No.1 cloud provider to the UK & Ireland Legal Sector.
The candidate in mind will be responsible for managing their monitoring platforms and will also help with the onboarding on new client devices on to the platforms.
About The Role:
Responsible for managing Logic Monitor & N Able (now Solarwinds) monitoring platforms
Monitoring the Cloud Datacentres and client equipment
Manage the on boarding of new client devices in to the platform
Deploying Monitoring collectors and monitoring agents as applicable
Alert tuning of thresholds and managing the volume of monitoring events
Liaising with Service Desk to ensure tickets are raised/automated and closures are also resolved/automated
Liaising with Client Success teams to ensure monitoring reports provide intelligence as to performance of service/IT equipment
Working with Problem Manager to ensure any underlying issues are resolved
Essential Skills & Experience:
Service Desk experience and some form of technical qualification
Has previously been responsible for managing a monitoring platform
Must be comfortable in speaking with clients in person and over the phone
Expected to manage own workloads and achieve project deadlines
Must be passionate about driving this area of the business and contributing to the streamline of service desk processes
Must be a person that works well in a team and sees the overall contribution to the service desk that can be made by effective monitoring
Strong analytical skills
Must be a driver with own transport
Desirable Skills & Experience:
Advantageous to have MSP experience
Experience of Logic Monitor and N Able (now Solarwinds) is highly advantageous although experience in either would be viable as training can be provided
About The Benefits:
Salary DOE – £28000 – £33000
Holidays: 25 days holiday + bank holidays + birthday day off
Buy/sell annual leave up to 5 days per year
Technology salary sacrifice
Enhanced maternity & paternity pay
If this sounds like a role you will LOVE, please send your CV to firstname.lastname@example.org
We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
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