We are recruiting for a Technical advisor you will work alongside our client’s customer service team and play a vital part in ensuring a smooth customer journey, you will maintain and improve quality of our customer service technical knowledge. In this role, you will be responsible for providing accurate, methodical information to both our customer service department and customers to improve resolutions. This is a permanent role based in Sefton, Liverpool.
About The Role:
Assisting the customer service department with any installation advice, product queries, and identification of faults
Making outbound calls to customers to gather additional information on product queries that require technical expertise
Effective after sales support
Investigate product issues reported into customer service team, this includes testing or inspection of the product, recording data and finding possible solutions
Self-starter in managing your own daily work to ensure maximum efficiency
Ensure technical files and specifications are produced and effectively maintained in line with due diligence
Essential Skills & Experience
Excellent communication skills and telephone manner
Excellent organisation skills with good attention to detail
The ability to work in a fast-paced office environment as part of a rapidly growing team
Excellent numerical and IT skills; the ability to learn and utilise the in-house computer systems
Flexibility to adapt well to change
The ability to use your initiative to resolve issues, problem resolution of installations and faults
Plumbing background and experience are essential due to technical knowledge
Understanding of hot water systems
About The Benefits
Monday to Friday – 40 hours a week
Free parking facilities
20 days holiday including bank holidays – increasing to 22 days after 2 years’ service with the potential to increase 1 day per year to a maximum of 24 days.
Free access to Perk box and employee assistance programme after 1 years’ service giving you exclusive discounts and a support system throughout the year
If this sounds like a role you will LOVE, please send your CV to Hayley.Jones@jobwise.co.uk
We aim to respond to all successful applications within 2 days. If you haven’t been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
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